Sony Vaio and the carry case saga 4 September 2008Posted by Catriona Pollard in Articles.
Tags: Sony Vaio
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Anyone following me on twitter for a while will know I was very excited about getting a new laptop. I ended up buying a Sony Vaio on advice from my IT guy.
The Sony Vaio comes in a number of colours, and frankly I was more excited about the colours than the capabilities of the computer. (I think I have mentioned before that marketing works well on me!). I picked the pretty red one because it matches my logo. And how nice of Sony! There was a bonus carry case worth $85 included. Very good marketing by Sony.
So I bought my Sony Vaio mid June. Today’s date is 4 September. Do you think I have my carry case? Arh NO.
My IT guy initially called about it after a week or so of waiting and they said it will be posted to me in a week. That was in June.
I then received a letter in the post about a month ago that said we need the barcode from the box the laptop came in before we give you the carry case. I thought how odd that they need the barcode. Shouldn’t they have the barcode? It came from them. Luckily I still had the box. Dutifully I cut out the barcode and posted it to them.
Then I got my carry case. Arh NO. I never heard from them.
I phone Sony on Monday and was told that they can’t send me the carry pouch because they don’t have proof of purchase. Um….
“So I bought it from you, you have proof of delivery, you have the original barcode from the box, but you don’t have proof of purchase. Don’t you have a computer to look this up on?” (Was getting a bit cranky now)
“No we are only contracted by Sony”,
“OK that is your problem not mine, can I just get my carry bag”,
“No you need to fax us your receipt”,
“So was I never going to get the carry case because you can’t get the receipt from the people who contract you”
“No it is your problem. You need to fax us the receipt”.
Dutifully I fax them the receipt that came with the laptop – that I am guessing was produced on their own systems.
Then I got my carry case. Arh NO. Then I got a letter.
“To get your bonus carry case you must post us your receipt. Hurry. You must get it to us by 31 October to be eligible”
Ignoring the fact that I now need to photocopy the receipt that they gave me – from their own systems. I am looking at the date…31 October.
So I have to wait 4 ½ months to get a bonus carry case that was promised the week I bought it.
That is really crap marketing Sony. What ever goodwill was created by offering the bonus carry case has been completely lost.